Refund Policy

At CASINOMASTERYACADEMY, we are committed to delivering high-quality training and ensuring student satisfaction. This Refund Policy outlines the circumstances under which you may request a refund for any payments made to us.

Refund Eligibility

Refund requests must be made at least 7 days before your scheduled course start date.
Only students who have not yet started training are eligible for a full refund.
If training has commenced, partial refunds may be considered under exceptional circumstances.

Non-Refundable Items

Administrative fees and deposits
DBS background check processing fees
Personal Functional Licence (PFL) application fees
Training already delivered or attended in part or full

Refund Process

To request a refund, please contact us by email and include your full name, the course you enrolled in, and the reason for your request. We will review your submission within 5 business days and notify you of the outcome.

Late or Missing Refunds

If you haven’t received your refund after approval:

First check your bank or credit card account
Contact your payment provider — processing times may vary
If issues persist, contact us at [email protected]

Course Rescheduling

If you're unable to attend your scheduled course date, we allow one free rescheduling, provided you notify us at least 5 business days in advance. Rescheduling requests must be submitted by email.

Contact Us

For questions about our refund policy or to request a refund, please contact:

Email: [email protected]

Address: 72 Bay Street, Suite 604, Toronto, ON M5J 2N8, Canada